Click on the Frequently asked questions below to expand for more information:
How far in advance do I need to book in my cake?
The more time the merrier! We require at least 1-2 weeks notice, however if you need a last minute cake please don't hesitate to contact us. We may be booked out but we may be able to squeeze your order in.
Deposits and Payments
We require a 50% deposit to secure your order. An invoice will be sent to your email address.
Due to the nature of our business we have a strict cancellation policy. We require 7 days notice for any changes to the order. Where an order is cancelled 10 days or more prior to the pickup date the payment is fully refundable (excluding cake topper payments). Any cancellations within 10 days of the order date reserves us the right to forfeit the paid 50% deposit. Thank you for your understanding.
What information do I need to provide to order a cake?
The date, number or guests you are having and any designs you liked are the most important information to provide.
Do you deliver?
Yes I can deliver your cake at a cost depending on the location.
What happens if I pick up my cake and it breaks during transit?
We take great care in preparing our cakes so they are internally supported and sturdy enough to travel. The best place to put the cake in the car is on the floor of the passenger's seat, or the floor behind the passenger's seat. This ensures the cake moves with the car and is less likely to be damaged whilst driving.
Changes to my order
We require at least 7 days notice for any changes to your order.
The cake will be placed in a sturdy box for transportation. We recommend for the cake to be placed on the floor of the passenger seat, or on the floor behind the passenger's seat. If it is a warm day please blast the air-con angled towards the cake.
Can you cater to specific dietary requirements?
Yes! We can make any cake gluten-free, dairy-free, nut-free, egg-free, vegan etc.
I’ve sent through an email, when will I hear back?
I will be in touch as soon as possible to all enquiries! Currently I (Tanya) am doing all the baking, emails, deliveries and admin so it may take me up to 3 business days to respond to your email unless it is urgent. Your patience is greatly appreciated. Thank you!